Because If You Tell Me That, You Need To Also Tell Me The Good Reason Why They Haven’t Left Yet

Since I’ve been traveling lately, I’ve gotten the chance to experience how airlines are trying to improve their relationship with their customers, and I want to say that I really do appreciate being kept in the loop on any flight delays.  With that said though, there is such a thing as telling me too much.

For instance, telling me there’s been a fifteen minute delay is appreciated and easily understandable.  Delays can happen for any number of reasons, and a fifteen minute one isn’t likely to be too much of a big deal (and this is coming from someone who missed his connecting flight because of said fifteen minute delay), so thank you for telling me.

But you probably shouldn’t have told me it was because the flight crew hadn’t left their hotel room yet.

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